Q: What is the shipping cutoff time for orders?


A: We ship all orders from our facility in Houston, within one business day (barring unforeseen circumstances). Our shipping cutoff time is 12:00pm CST. Orders placed after this time will typically be processed and shipped on the following business day.


Q: When will my order be shipped if I place my order on the weekend?


A: Orders are typically processed and shipped within one business day of purchase. However, if your order was placed after our carriers' pick-up time on Friday afternoon, it will be processed and shipped on Monday, as carriers do not pick up shipments over the weekend.


Q: Will I receive a notification once my order has been shipped?


A: Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information.


Q: How can I track my package?


A: Once your order has been processed and picked up by our carrier (3pm-4pm CST), you can track your package by clicking on the tracking number provided in the email. You can also create an account on the site prior to purchase so your order information, including your tracking number, is available when you sign in.

Q: What carrier will deliver my package?


A: Our standard (free) shipping is with DHL. They are in a partnership with USPS.

DHL handles the pick-up and long-haul trucking, and USPS (your local post office) completes the delivery.


Q: How long will it take for my order to arrive?


A: Fragrances are classified as "Hazmat," which means we are restricted to ground service for shipping. For our standard (free) ground shipping option, a typical time frame of about a week for delivery is expected - even locally!  Delivery times may vary depending on your location, weather and other factors.


Q: Is there an option for faster shipping?


A: Yes, we offer an upgrade to UPS Ground Shipping at checkout for an additional $4.99. UPS Ground Shipping is the fastest method available to us and may provide a quicker delivery timeframe than standard ground shipping - it also provides an expected delivery day (not an estimated delivery time, like standard ground) so it is a better option for time-sensitive deliveries.


Q: How can I determine the expected delivery date for my order (UPS only)?


A: To determine if UPS can deliver your order by a specific date, you can input your zipcode and city of the delivery address into the UPS time calculator:






Q: I haven't received an email with my tracking information. What should I do?


A: If you haven't received an email with your tracking information, please check your email inbox, including your spam or junk folder. Sometimes, emails can be filtered incorrectly by email providers. If you still cannot locate the email, please contact our customer support team and we'll be happy to assist you.


A: If you suspect there may have been a typo in the email address provided with your order information, please contact our customer support team as soon as possible. We can resend any relevant communications, such as tracking information, to the correct email address.


Q: Can I request a specific fragrance from a new fragrance line?


A: Thank you for your interest. Our buying team places large orders weeks or even months in advance with our distributors, so we're unable to accommodate specific requests for new fragrance lines or specific references. If you do have any suggestions or questions, our customer support team will be happy to take them to our buying team for their review.

Q: How can I be sure that the fragrances you sell are authentic?


A: All items we sell are brand new and 100% authentic. Our fragrances are sourced directly from authorized distributors of brand-name fragrances and are from the same inventory destined for retail stores. 


Q: What is Route and Green Package Protection?

What is Route and Green Package Protection?


Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit, while also protecting the planet.  We’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.


You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. 

For more information on shipping insurance, please go to the insurance page, here.


Q: What assurances do you provide regarding the authenticity of your products?


A: Our reputation should provide you with peace of mind when making a purchase. We are sincerely committed to the highest level of service and complete customer satisfaction. If you are not satisfied for any reason, please contact us, and we will make things right quickly. We offer free returns for 30 days for first-time buyers.


Q: How long have you been in business, and what is your experience in selling authentic fragrances?


A: We have been distributors of authentic designer fragrances based in the Houston area for over 20 years. We pride ourselves on the trusted relationships we have built with both our suppliers and customers. While we are not perfect, our level of service is unparalleled, and we always strive to address any issues quickly and completely.

Q: Can you provide the batch code of the bottles currently in stock?


A: Yes, we can provide the batch code of the bottles currently in stock upon request. The batch code can be useful for determining the production date of the bottle and verifying the authenticity of the product. Please let us know if you would like us to provide this information.


Q: Is the product listed the most current formulation available?


A: Our inventory consists of recently produced items, so they should be expected to be the current formulation in production. 


Q: What are unboxed / no box products?


A: The bottles listed as “unboxed” or “no box” items are brand new regular retail bottles - they are just sold without the retail box.

There are several reasons distributors may sell unboxed bottles on the discount market.

The main reason is when there is light damage to the retail box that does not affect the bottle, but prevents it from being sold in a regular retail store.


Q: What is a tester?


A:  "TESTER"s are the bottles distributed by the manufacturer with the intention of being used for demonstration purposes on retail counter tops. They come without a decorative box, (in a plain, unsealed tester box) and may have a sticker saying "tester", "demonstration" or even "not for sale"  Testers will comes as shown and described on the listing (some do not have caps, for example) They are brand new, and identical in scent to their regular retail counterparts.